How is my next pick up date determined?
If your next pickup date is today, your pickup date will show today’s date until 11:59 p.m.. At that time, the pickup day will change to the next future date. If your next pickup date is today and you have not been serviced, please check for any service impacts on the Service Alerts and Holiday Schedule pages. If you feel that we have missed your container, please Contact Us.
What if my next pick up date falls on a holiday?
If your service date falls on a holiday, please reference your Holiday Schedule for any changes to your service day or time.
What time will my service take place?
Waste collection services typically occur between 5 a.m. and 6 p.m., local time. For some services, we provide an estimated time of arrival (ETA). Your ETA will only be available on the day of your service. For more details, please read the ETA help article.
Why do I not see my next pickup date or schedule?
We may not be able to provide a schedule or next pickup for the following reasons:
- Information for your area is not available
- Your service is not a regularly routed service
- Your account is not currently active
If your account is in good standing and you see that your service is listed as “Inactive,” please Contact Us.
What do I do if my service was not picked up?
View your pickup schedule information online to confirm that your pickup day is correct. You can also check the Service Alerts in your area for any service disruptions, or your ETA to see if your pickup is expected later in the day. If you feel that we have missed your container, please Contact Us.
ETA (Estimated Time of Arrival)
What does ETA mean?
ETA is the Estimated Time of Arrival, and indicates when your Waste Management driver will arrive at your location for service. You can use this feature to check the status of your service at any time on your scheduled service day. This feature is available to customers who are billed for service by Waste Management directly. For more information on how to find your ETA, please read our ETA help article. If you pay for service through a Homeowner Association (HOA), city, or other third party directly, please Contact Us for more information.
Why do I not see an ETA for all my services?
The Estimated Time of Arrival, or ETA, will only display on the scheduled pickup day for service. If this is not you’re your scheduled pickup day, you can check back on that day for details.
Is ETA available for all my services?
Yes. An ETA is available for all regularly scheduled services associated with your wm.com profile and will display online on the scheduled pickup day.
My ETA says “Sorry, we are unable to process your request at this time.” Does this mean I will not be serviced?
Not necessarily. This message indicates that we are unable to access the ETA data at this time. Please refresh the page after a few minutes. If you continue to see this message, please Contact Us for more information.
My ETA says “We were unable to service you today.” Why?
This message means that an unexpected circumstance prevented us from providing service as planned. There are many factors that can contribute to this message, including inclement weather or operational delays. Please visit the Service Alerts page to check for service alerts in your Area. If you need further assistance, Contact Us for help.