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115000069131
Edit or Cancel an Empty and Return Request
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Edit or Cancel an Empty and Return Request

If you submit an empty and return request on your account online or through the WM Mobile App, you can update or cancel your request by following these steps:

  1. Log into your wm.com account
  2. Scroll to the My Roll Off Service Requests section
  3. Click Edit or Cancel next to the relevant request 

 Some things to know:

  • You will receive a confirmation email shortly after you submit your edit or cancel request. If you have questions about your order, Contact Us.
  • You can only edit or cancel roll-off requests up to 24 hours prior to the service date. After that, the edit and cancel options are not available. 
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Information in this article may be inapplicable to customers who receive service pursuant to a WM agreement with a municipality, association or other entity, or where applicable law requires differing terms of service.