Touch ID is a new feature on the WM Mobile App. It allows users to log in on the WM Mobile App by using fingerprint verification instead of a password. The feature is only available on iPhone devices at this time.
Is Touch ID supported on my WM Mobile App?
Follow the steps below to verify availability and get started.
- Use the WM Mobile App on an iPhone Touch ID supported device
- iPhone 5s or later
- iPad (5th generation), iPad Pro, iPad Air 2, iPad mini 3 or later
- Enable Touch ID feature on the device settings
- Upon launching the app, you will be prompted to enable Touch ID for WM Mobile App
Note: If you choose to enable Touch ID, anyone with a fingerprint stored on your device will have access to your Waste Management account.
Why is Touch ID not working?
In order to enable Touch ID on the WM Mobile App, Touch ID must be enabled in your iPhone device settings. Also check the list above in this article, to ensure you have a compatible iPhone. If you reset the password on your account, you will be prompted to login with your email and password to re-enable Touch ID.
How do I log in using Touch ID?
Touch the fingerprint on the app log in screen. Then place your finger on the Home button to log in using Touch ID. Please note that you must enable Touch ID on the WM Mobile App and on your iPhone device settings to use the feature.
Can I still log in using my email and password?
Yes. You may log in using your email and password at any time, even if you already enabled Touch ID on the WM Mobile App.
Why do I not see the Touch ID feature on my iPhone?
Please check that you have the latest version of the app installed. Download the latest version of the app on the iTunes App Store.