What do I do if my pickup service did not occur? 

If your pickup falls on or near a holiday, please check your Holiday Schedule. 

If you feel there was a missed pickup, please ensure there are no objects blocking the dumpster:

1. Log In to your My WM account
2. From the My WM Dashboard, Click Manage My Services
3. Click Report a Missed Pickup 
4. Fill out the required fields
5. Click Submit

You will receive a confirmation email after you submit your request.

Note: This self-service option may take up to 48 hours. If you require immediate recovery, please Contact Us.