What do I do if my pickup service did not occur? 

If your pickup falls on or near a holiday, please check your Holiday Schedule. 

If you feel there was a missed pickup, please ensure there are no objects blocking the dumpster:

1. Log In to your My WM account
2. From the My WM Dashboard, Click Manage My Services
3. Select the Service you want to manage
4. Under What Can I Request Click Report Missed Pickup 
5. Select Chat if available or Email Us by selecting Submit a Request 
6. Fill out all fields on form 
7. Click Submit

You will receive a confirmation email after you submit your request.

Note: This self-service option may take up to 48 hours. If you require immediate recovery, please Contact Us.