The text notification feature is currently available in all markets. Customers will receive an email notification to update preference. Customers can also update preferences anytime by visiting wm.com/mypreferences.
Customers who have selected text messaging as their communication preference will receive an opt-in message from Waste Management’s shortcode (46266-US) or (68875-Canada) on their mobile phone. Customers are instructed to reply YES to confirm their enrollment. An additional text message is sent to the customer to confirm they have opted-in to this feature.