To edit or cancel an Empty and Return request:
- Log In to your My WM account
- From My WM Dashboard, go to My Services
- Select View All Empty & Returns
You will receive a confirmation email shortly after you submit your edit or cancel the request. If you have questions about your request, Contact Us.
Note: This feature only applies to Empty and Return requests booked online. Locate the ticket and service date you wish to edit or cancel. When choosing to edit, click on the pencil icon. When choosing to cancel, click this same icon. You can only edit or cancel roll-off requests up to 24 hours prior to the service date. No same-day requests can be made online.