Why do I need to link my account?
Linking your account(s) will allow you to view your services and give you full access to My WM features. From My WM Dashboard, go to Manage Accounts. You will need your Customer ID and billing zip code to link your account. For detailed instructions on how to link accounts, please visit our Link Account help page.
What happens if I unlink an account?
When you unlink a WM account, you will not be able to view billing information or update account information for that account on My WM profile. You will need to relink the account to your profile for access. You can continue to make payments through the Guest Payment page or view service information on the wm.com Residential and Business pages.
For details on how to unlink an account, visit the Unlink Account help page. If you have unlinked an account by mistake, you can re-link your account at any time. Please visit our Link Account help page for details.
How do I link multiple accounts at once?
At this time, you can only link one account at a time. You will need your Customer ID and billing zip code for the account. For more details, please visit our Link Account help page.
Do I have to link all my accounts?
Accounts must be linked in order to view or access billing and contact information online through your wm.com profile. You will be unable to see billing information on any unlinked accounts.
I’m having issues linking my account.
Please check that the account you are trying to link is active and that you’ve entered the Customer ID listed on your invoice, as well as the billing zip code for that account. Please visit the Link Account help page for detailed instructions. For help on identifying your Customer ID, please visit the How to Find my Customer ID help page.
How do I log out of my account?
If you are logged in, you will see a check mark next to the Account icon at the top right side of the page. Click on the Account icon. A fly-out will appear with a green Log Out button. Click the Log Out button to log out of your account.