Do you have questions about your WM Profile? Learn more about your login information, profile email, and more.
What is my profile email?
When you register your account on wm.com, you are required to provide an email address. This email address becomes the username for your wm.com profile, giving you access to log in and view your Waste Management account(s). You will also receive email notifications for online payments and service activity at this email address, including confirmations for online service requests. Please visit the Change My Profile Email help page for detailed instructions on how to change your profile email address.
What is the difference between my profile email and a billing email?
A profile email is the email used to log in to your wm.com profile. The profile email is where you will receive email notifications for online billing and service activity, including invoices and confirmations for online service requests. The billing email address is where Waste Management will proactively contact you regarding account-related concerns. The billing email address should reflect the account owner’s contact information.
I tried to reset my password but did not receive an email to confirm it was reset.
It’s common for an unknown email to be sent to the Spam folder in your email mailbox. Please check to see if the password reset email from firstname.lastname@example.org is located in that folder. To help ensure you receive our notifications in the future, be sure to add this email address to your contact list. If you still have not received the password reset email, please Contact Us for help.
I forgot my login information.
Your login email is your profile email address. If you have recently updated your profile email address, your new profile email will be your new login email. If you forgot which email address you provided, you can check your email to see if you have received emails from email@example.com. If you do not remember your password, you can follow the steps on our Forgot Password page. If you continue to have issues with your login email, please Contact Us for help.
I signed up for wm.com, but I haven’t received any emails from Waste Management.
It’s common for an unknown email to be sent to the Spam folder in your email mailbox. Please check to see if any emails from firstname.lastname@example.org are located in that folder. To help ensure you receive our notifications in the future, be sure to add this email address to your contact list. Also, please log in to your online account and check that your profile information is accurate. For details on how to update your profile information, please visit the Change My Profile Email help page.