Manage My Preferences

Communication Preferences

To manage your communication preferences:

1. Go to wm.com/mypreferences
2. Enter in your Customer ID and Billing ZIP Code
3. Check/uncheck your preferred method of communication
4. Click Save

Helpful information:

• Waste Management’s text messaging short code is 46266
• Landline and Mobile phone numbers in U.S. and Canada are accepted
• You can select multiple methods of communication (i.e., two email addresses or one email and one phone number)
• You must reply YES to the confirmation text to receive text messages from Waste Management
• If you delete the confirmation text from your phone, you can resend the message by clicking Resend next to your mobile number
• If you text STOP to 46266, you will opt out of all Waste Management communications for that number

To update your contact information:

1. Click the pencil icon
2. Make changes to your billing or service phone or email
3. Click Save

Note: If you wish to discard your updates, click Cancel.

Preference Categories:

Waste Management allows you to choose which communications you would like to receive and how you would like to receive them. The categories we currently offer for preference and communication examples are below: 

• Service Notifications: Holiday schedule reminders, weather-related service delays, service schedule changes
• Service Exceptions: Unable to service notification, road closures

For further details, watch this brief video about managing your preferences.