Text Notification Eligibility
Our text notification feature is available in select areas only. You will receive an email notification to update your preference when the text message communication option is available to you.
Our text notification feature applies to mobile numbers for U.S. and Canada only. Landline and international numbers are not eligible for this feature.
How to Start Receiving Text Notifications from Waste Management
If text message communication is an option available in your area and you have an eligible U.S. or Canada mobile number, please visit wm.com/mypreferences and check the box for text notifications.
The number of text messages that you receive from us will vary depending on how many text messaging programs you sign up to receive messages from and the number of transactions you have with us.
If you have selected text messaging as your communication preference, you will receive an opt-in message from our short code (95708 and 55180) on your mobile phone. It will instruct you to reply YES to confirm your enrollment. An additional text message will be sent to you to confirm that you have opted into this feature.
To stop text notifications from Waste Management, reply STOP. You will receive one additional text message confirming that we have removed you from receiving any future text message notifications. You can also reply HELP for help.
Type of Text Notifications You Will Receive
Text notifications from us will only include information on your services, invoices, and/or payments, and any updates on your account. You will not receive any sales or marketing-related text notifications.
Text Notifications Charges
We do not charge you to send you text messages. However, depending on your mobile service plan, standard messaging and data rates may apply from your carrier. Please check your mobile plan for more information. Texts are supported by most carriers, including AT&T, Sprint/Boost/Virgin, T-Mobile*/MetroPCS, Verizon Wireless, CellCom USA, C Spire Wireless, U.S. Cellular, Carolina West Wireless (CWW), and Google Voice.
*All carriers, including T-Mobile, are not liable for delayed or undelivered messages.
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